Shipping & Returns
Return or Exchange
STRICTLY NO REFUNDS, RETURNS, OR EXCHANGES ON RHINESTONES
We want you to be completely satisfied with your purchase from OnDemand Design. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy. You can return or exchange products within 30 days of purchase, anything after this date is deemed invaild. Order confirmation must be shown in order to initiate a return or exchange. Upon receiving your order from OnDemand Design, ensure you are satisfied with the products received. Advise our team if you have the intention to return products by emailing or calling us with your concern and highlighting why you wish to return the products. You as a customer are responsible for the costs involved with posting items back to us that you are wanting to return. Please ensure products are returned in their original packaging and in new and unused condition.
*Rhinestones are excluded from any returns, refunds, or exchanges*
Refunds
Our refund policy is limited and will need to be discussed further with our team before a desicion is made. As a small business we are proud to sell products that are of quality so if you feel you aren't satisfied with the products you recieved, please email so we can help resolve the situation.
*Please note that all products must be returned in their original packaging and in new, unused condition - excluding rhinestones*
Shipping
At OnDemand Design we provide shipping options for both Australian and international customers, with shipping costs added to your cart where required. All orders are shipped using Australia Post, calculated with the Rate by Weight approach. Plus, spend over $150 and you will qualify for free shipping. Once the order has been posted, OnDemand Design can not take any responsibility for missing, lost, or delayed orders. If this does occur, you are to contact Australia Post directly.
Cancelling Online Orders
If you have placed an order online and wish to cancel, please contact our team within 24 hours of placing your order. In this situation, a refund will be given unless your order has already been posted to you.